Free Shipping in the Continental USA, minimum order fee applies.  Please contact customer service for shipping quotes for Hawaii and Alaska
– Minimum order for free shipping of a sauna is $3500
– Minimum order for free shipping of outdoor furniture is $2,000

Unloading at destination

If the crate is longer than 92”, the customer is responsible for unloading the crate off the delivery truck.
Customer is to determine if large trucks can reach their driveway and turn around.
Some remote areas/islands might have extra shipping charges,
please call if unsure to confirm.

Unloading Crates
Please be aware that the customer is responsible for getting the crate off the delivery truck.
If the crate is 92” or shorter, it will fit on a liftgate, and the customer and the truck driver can lower the crate to the ground.
If the crate is longer than 92” a liftgate will not be available to assist in lowering the crate to the ground.
Therefore, the customer will need to do one of the following options:
1) Arrange for a crew of people to help unload the crate by hand
2) Arrange for a piece of equipment to be available to unload the crate
3) Use a trailer and pick up the crate at the delivery terminal
4) Rent a tilt tow truck and pick up the crate at the delivery terminal
If the customer cannot do any of the above and they want Direct Outlet to arrange for a tilt tow truck, please contact our team before placing the order. Costs may apply.

Change of Ship to Address
If the customer changes the ship to address prior to their order leaving the factory, we will change the address free of charge. However, if the customer changes the ship to address after their order leaves the factory there may be fees involved. Please contact customer support.

Storage Charges
After a sauna has shipped and arrived at the local delivery terminal, if the customer does not respond quickly to calls to arrange a delivery appointment, needs to determine how to unload the crate, needs
to provide an alternate phone number or any other reason which creates a delay to the delivery of the sauna and the trucking company starts to charge storage fees, these storage fees will be charged to the customer.

Please see individual product warranty available on product pages.

We do not accept returns for change of mind or mistakes made by the customer with Dundalk Leisurecraft products. If there is damage to a product please contact us immediately, which must be within 24 hours of receiving the item. Where applicable proof will be required. We will manage this on a case-to-case basis.